Research which will surprise no one has this week that after all, advertising and consumer protection are still failing campaigns against you, banks, dealing with customer complaints in a satisfactory manner.
The Watchdog consumer focus commissioned research, the shape a national representative sample of 2,000 people has. This led phone during December and January.
Headline figures show that 75% of customers who are unhappy with the service from their bank to make a complaint, only 47% of you then with Bank response are satisfied.
There are several aspects to this information where to complain about the first that 25% of people dissatisfied not are with the customer service at their bank also trouble. As the great used to say, Anne Robinson ' can not get away, stood up for yourself and make a fuss '. Otherwise nothing will change.
Of the 47% dissatisfied with the Bank response not 31% don't mind and take the complaint further. Only 9% at the end so far as the Financial Ombudsman Service.
Some of these numbers will be cases where the complainant in the wrong, but is not many. And as banks try and get away with shoddy customer service successfully shows only too well.
This new research comes the city watchdog, the financial services authority, banks appeal than "deficient" last year.
An expert at consumer focus summed up the situation saying: "the customers are willing and able to your corner to combat and complain about the first step." The problem is, then seem poor service by the banks and discourages complaints system to be. "Unfortunately seems persistence of the key for the answer which would by your bank."
Consumers occurs focus now the ranks of many analysts call to take more seriously for banks to complaints and to devote more resources to improve customer service. Right consumer groups urge the financial services authority (FSA) the prospect of a financial sanctions keep the pressure on the bad to keep good companies.
Progress in this area is painfully slow to experience especially for the poor quality of customer service on an almost daily basis. But it is important to note that progress and slowly, oh so gradually to customer complaints to take more seriously the banks and trade made in them are.
As a final note you are disappointed with the standards which not only accept customer service with your bank, but get on the Internet to shop and turn your account. You have the ultimate sanction.